Case Summary
- Customer
- Anastasia Chernikova
- Item
- Mobile phone
- Location
- Istanbul Airport
- Authority
- Turkish Airlines Lost Property
- Carrier
- DHL
- Destination
- New York, USA
- Result
- Delivered one day after shipment
A lost phone waiting at Istanbul Airport
A lost phone waiting at Istanbul Airport
Anastasia Chernikova needed her phone back in New York, but the device was still at Istanbul Airport. She contacted Ana Kurye for help with the local collection and its return to the United States.
The phone was held by Turkish Airlines Lost Property. Turkish Airlines Lost Property and İGA Lost & Found follow separate processes, so identifying the office holding the device was essential.
Collection from Turkish Airlines Lost Property
Collection from Turkish Airlines Lost Property
Once the required collection process was ready, Ana Kurye collected Anastasia’s phone directly from the Turkish Airlines Lost Property office at Istanbul Airport.
The local pickup meant Anastasia could arrange the return of her belongings without travelling back to Turkey.
DHL delivery to New York
DHL delivery to New York
After recovery, the phone was prepared for international shipment. Ana Kurye arranged delivery to New York, USA with DHL.
The phone reached Anastasia one day after shipment. This was the result of her shipment; delivery timing for another case depends on the route, carrier and any required checks.
Anastasia’s Google review
Anastasia’s Google review
Anastasia later left a five-star Google review, describing the service as “Absolutely the best service”. She specifically thanked Özlem for getting her phone out of the airport and delivering it to New York.
Lost your phone at Istanbul Airport?
Lost your phone at Istanbul Airport?
If Turkish Airlines has confirmed that your phone is being held at its Lost Property office, Ana Kurye can review collection assistance and eligible international delivery. Useful details include the confirmation or reference, item description, owner’s name, destination country, postal code and approximate value.
Ana Kurye is an independent courier and lost-property collection service and is not Turkish Airlines, Istanbul Airport or İGA.
Anastasia Chernikova — customer feedback
Absolutely the best serviceRead Anastasia’s Google Review
