Case Summary
- Customer
- Allan Beardsworth
- Initial contact
- 15 September 2026
- Authority
- IGA Istanbul Airport Lost Property
- Reference
- KBEWB0016445
- Contents
- Dell laptop, mouse, mouse mat, power cable, battery pack and Kindle
- Destination
- Kaş / Antalya, Türkiye
- Service fee
- 180 USD; DHL shipping charged separately
A laptop bag found at Istanbul Airport
A laptop bag found at Istanbul Airport
Allan Beardsworth contacted Ana Kurye after accidentally leaving his laptop bag at Istanbul Airport.
The good news was that the bag had already been found and registered with the IGA Istanbul Airport Lost Property office under reference KBEWB0016445.
Inside the bag were a Dell laptop, mouse, mouse mat, power cable, battery pack and a Kindle.
At the time, Allan was staying in Kaş in the Antalya region and was due to return to England on 25 September. He needed help collecting the recovered bag and arranging a safe delivery.
Confirming the correct Istanbul Airport lost property process
Confirming the correct Istanbul Airport lost property process
One of the first steps was identifying which lost property office held the item.
Istanbul Airport lost property cases may involve different authorities, so Ana Kurye checked the reference information before proceeding.
The supplied reference confirmed that the case was being handled through IGA Istanbul Airport Lost Property.
Allan had received an email mentioning an attached power of attorney document, but the attachment was missing.
Ana Kurye advised him to request the required power of attorney documents again and offered to contact the lost property office by phone once the request had been sent.
Collection and careful packing
Collection and careful packing
After the required collection process was arranged, Ana Kurye handled the recovered laptop bag.
Because the bag contained valuable electronics, including a Dell laptop and Kindle, careful packing was especially important.
The customer later specifically mentioned in his public Google review that the bag had been packed well inside a sturdy box.
DHL delivery toward the Antalya region
DHL delivery toward the Antalya region
The recovered belongings were then sent using DHL.
Ana Kurye's service fee for handling the lost property process was 180 USD, excluding DHL shipping costs.
The delivery was intended for the customer while he was staying in the Antalya region.
When the final delivery did not go as planned
When the final delivery did not go as planned
The operation did not end when the parcel entered the DHL network.
According to Allan's public review, DHL was expected to leave the shipment at its Demre depot.
Allan and his wife drove approximately an hour toward the depot, but discovered that DHL had instead sent the shipment toward their villa address.
Ana Kurye continued assisting rather than leaving the customer to resolve the problem alone.
Özlem contacted DHL, reached the delivery van driver and coordinated the timing so the parcel would only be delivered when Allan and his wife were there to receive it.
For Ana Kurye, this is an important part of lost property recovery: the job is not complete simply because an item has been collected from an airport.
The process matters until the recovered belongings are safely back with their owner.
Customer feedback
Customer feedback
Allan later left a detailed Google review and highly recommended the service.
He particularly appreciated the careful packing and the support provided when the final DHL delivery did not go according to plan.
This case is a real example of how an Istanbul Airport lost property recovery can involve several stages:
confirming the correct lost property authority,; preparing the required authorization,; collecting the item,; securely packing valuable electronics,; arranging DHL shipping,; continuing to help when a final-mile delivery problem occurs..
Need help recovering lost property from Istanbul Airport?
Need help recovering lost property from Istanbul Airport?
Ana Kurye assists international travelers whose belongings have been found by the relevant Istanbul Airport lost property authority.
Depending on the case, the service can include collection coordination, document guidance, courier pickup, packing and domestic or international shipping.
Every case is handled according to the lost property authority holding the item and the destination requested by the owner.
Allan Beardsworth — customer feedback
Great service includes sorting things out when they have gone wrong.Read Allan’s Google review
