Lost DJI Osmo Pocket 3 at Sabiha Gökçen Airport – A Real Recovery Story for a Customer in China

A Forgotten Camera, a Customer in Beijing and an Airport Collection Problem

On September 28, 2026, Ana Kurye received a WhatsApp enquiry from Shui Wang, a customer in China who had forgotten a DJI Osmo Pocket 3 camera while travelling through Istanbul.

The missing camera had been reported to Pegasus Airlines.

The airline advised that there was a possible match with the lost item and directed the customer to Sabiha Gökçen Airport Lost & Found.

However, locating an item and getting it returned internationally are two different challenges.

Shui Wang was no longer able to collect the camera personally.

He needed an independent courier service in Türkiye to assist with the airport collection and organize the next stage of delivery to Beijing.

Ana Kurye began coordinating the recovery process.

The First Step: Identifying the Correct Lost Property Department

Istanbul has more than one major international airport.

Lost belongings may also be handled by different operators depending on where an item was discovered.

Shui Wang's camera was associated with a Pegasus Airlines enquiry.

Pegasus explained that the airport's Lost & Found department needed to be contacted and that an authorized third party or private cargo company could be involved in collection, subject to the relevant requirements.

Ana Kurye requested the available flight and lost property information.

An important part of the process was confirming the correct collection location.

The customer's correspondence identified Sabiha Gökçen Airport rather than Istanbul Airport (IST).

Correctly identifying the airport and department helps avoid unnecessary visits and delays.

Authorizing Ana Kurye to Collect the Camera

Because the customer was abroad, an ordinary delivery request was not sufficient.

The customer had to coordinate permission for someone else to collect his property.

Pegasus described several possible collection arrangements, including personal pickup, collection by an authorized acquaintance or assistance from a private cargo company.

Ana Kurye helped the customer understand the information required for an authorized collection.

The coordination involved:

• Confirming the responsible Lost & Found department
• Reviewing the airline's correspondence
• Identifying the missing camera
• Providing the authorized courier's details
• Coordinating the collection arrangements
• Communicating with the customer in English

These procedures vary by airport and responsible operator.

Customers should always confirm current authorization requirements before organizing collection.

A Camera with Special International Shipping Requirements

The missing item was a DJI Osmo Pocket 3, a compact digital camera.

Although relatively small, the device contains a rechargeable lithium-ion battery.

This created an additional consideration for international shipping.

Not every courier or shipping service accepts electronic devices containing lithium batteries under the same conditions.

Ana Kurye investigated available international courier options and discussed the device's packaging and documentation with the customer.

DHL and FedEx were considered during the process.

The customer also explored alternatives before deciding to proceed with DHL without additional insurance.

Carrier acceptance, documentation and shipping restrictions must always be checked for the specific device and destination.

Further information: DJI Osmo Pocket 3 specifications and DHL Express guidance on restricted shipments. Acceptance must be confirmed for the actual origin, destination and shipment.

Preparing the Camera for International Transportation

Once the camera was available for packaging, Ana Kurye discussed protecting the device against damage during transportation.

The recorded packaging details included:

Item: DJI Osmo Pocket 3 camera

Prepared package weight: Approximately 298 grams

Package dimensions: Approximately 5 × 23 × 9 cm

Protective wrapping was considered important because the camera is a delicate electronic device.

The team also discussed identification details with the customer to help ensure the correct device and documentation were being handled.

Photographs and messages were exchanged during the process.

Coordinating a Return to Beijing, China

The intended delivery destination was Beijing, China.

During the conversation, Ana Kurye reviewed international shipping possibilities and the customer considered whether someone he knew in Istanbul could receive the camera.

That option was time-sensitive.

The customer subsequently chose to proceed with DHL.

Ana Kurye discussed payment arrangements, customs value information and shipment preparation.

The service quotation included a USD 120 collection service fee, separate from the international courier cost.

This historical quote relates to the September 2026 case and is not a fixed current price.

The customer was also advised about tracking information once the shipment was processed.

The provided conversation documents the collection and shipping coordination, but does not establish the exact date the camera reached Beijing.

What Makes Airport Lost Property Recovery Different from Ordinary Courier Delivery?

Retrieving a forgotten electronic device involves more than collecting a package from an address.

Before an airport releases an item, the responsible department may need to verify the owner's identity and authorization.

Additional complications may include airline handling procedures, airport storage requirements and international shipment restrictions.

In cases involving electronic equipment, lithium-battery rules and customs documentation can also affect the available return options.

An experienced local coordinator can help customers understand these practical stages.

Ana Kurye offers independent lost property collection and courier coordination services, subject to the applicable authorization and shipping requirements.

Lost a Camera, Phone or Laptop at Sabiha Gökçen Airport?

If your belongings have been found at Istanbul Sabiha Gökçen Airport but you have already left Türkiye, Ana Kurye may be able to assist.

Before contacting the courier, try to confirm that the missing item has been located.

Useful information includes:

• Correct airport and Lost & Found operator
• Item description
• Lost property reference number
• Airline and flight information
• Confirmation email from the responsible department
• Destination city and country
• Postal code
• Approximate dimensions and weight
• Any known lithium-battery or shipping restrictions

Our team can review the information and explain the available collection and return options.

Need airport lost property collection in Istanbul?

Contact Ana Kurye through WhatsApp for a personalized quote.