Start with your situation
Tell us what is stuck, where the item is and what you need to happen next. This starting page helps you distinguish a courier task from a found-item report, a document readiness issue or an international shipment.
If you do not yet know where the item is, contact the hotel, airport, transport operator or venue where it may have been left. If it has been found, obtain the holding location and collection instructions. An airport reference and a hotel reception handover are different starting points. Once release is possible, we can assess collection and return.
Check whether it is ready to hand over and whether you want delivery within Turkey or abroad. A local courier needs the sender, recipient and route. An international shipment also needs a contents and destination review. Tell us if the item is unpacked, fragile or too large for a small vehicle so the initial plan fits the actual task.
Ask whether the paper is ready and whether a representative may collect it. If you need help organising those practical steps, use document and personal assistance. If everything is already approved and you only need transport, use the official document courier service. An institutional decision cannot be replaced by a courier booking.
Start with the item or task, its current location, your destination and any real deadline. If you have already returned to Europe, give the destination country rather than only the city name. You do not need a complete shipping declaration to ask an initial question. Further details can follow after the right service and next step have been identified.
Describe what you need moved or collected, where it is and where it should go. We can use those facts to assess the next practical step.
This page is for courier and logistics requests. For an immediate emergency, contact the appropriate emergency service or responsible authority.
Published customer experiences
A much-loved stuffed bunny left at Serenis Hotel Side was confirmed with the hotel, collected in Antalya and prepared for international shipping to Gloucestershire, UK.
Read the full case →
A traveller left a mobile phone at Babadag Teleferik in Fethiye. Ana Kurye coordinated local recovery, intercity transport and final hotel delivery in Sultanahmet.
Read the full case →Verified customer feedback
Read customer feedback on our courier and local assistance services.
Send the practical details to Ana Kurye in English. We will review the request before confirming a booking.